Role of AI chatbots in education: systematic literature review Full Text

In fact, 85% of them admitted to having felt more comfortable and relaxed conversing with the bots over a student partner or teacher as in classical teaching. If your educational institution is considering adopting an AI chatbot, why not schedule a demo or get in touch with our experts at Freshchat? They can answer any questions you have and guide you through the process of deploying the best-in-class educational chatbot and ensuring you use it to its full potential. AI is transforming the student experiences and education industry, and you don’t want to be left behind. Adopt the latest AI Chatbot for education to provide your students with a stellar experience. The following recommendations for increased technology adoption are based on the current perceptions of chatbots in education.

One such platform is Botsify, which has a dedicated chatbot for education. The chatbot can provide specified topics to students through standard text messaging or multimedia such as images, videos, audios, and document files. One of the most valuable features of ChatGPT is its ability to provide study support to students. Whether you’re struggling with a particular subject, or just need some help getting started with a new assignment, ChatGPT can provide you with personalized recommendations and guidance. ChatGPT can also help you to identify areas where you need to improve your skills, and provide you with resources to help you do so.

Till then, here is a blog on Why your educational institute needs to use a WhatsApp chatbot. They wanted to shorten their sales cycle, handle the constant influx of queries, and integrate their engagement system with their existing marketing software to store leads. Schools and universities have two important factors other than their three bases, i.e. Chatbot for education have a lot of applications – from teaching to assisting and administration to coordination, etc. Predicted to experience substantial growth of approximately $9 billion by 2029, the Edtech industry demonstrates numerous practical applications that highlight the capabilities of AI and ML.

AI chatbots can shoulder much of this burden, allowing educators to focus more on teaching and mentoring students. This efficiency translates into improved productivity and a better overall learning experience. This has truly helped develop online learning and improved distance learning for all. It would not be wrong to say that with the right technology and support, education will soon turn from a privilege to a basic human right. Soon, good quality education will be accessible anymore there is the internet and schools will not face the problem of a lack of quality teachers.

Engati’s new advanced integration ‘eSenseGPT’ can resolve a wide range of queries about the data entered in it. You can enter data into the eSenseGPT integration in the form of Google Doc, or PDF Document, or a website link. Ammar Adil is a lead software developer with Ellucian’s Applied Research team. The ability to identify context (i.e. the setting in which the question or query is asked) and to extract information from the request is the most important part of any chatbot algorithm. If the algorithm fails to understand this, then the chatbot won’t be able to respond correctly. The authors declare that this research paper did not receive any funding from external organizations.

The second demonstrates how a deep-learning algorithm was able to predict extreme rainfall more accurately and more quickly than other methods. These days, everyone can give a chatbot a professional look using advanced web design software with an extensive range of tools. Which means, it is absolutely necessary for every institution to always guide their students thoroughly by giving them timely and accurate information. This generation is used to getting everything instantly – whether it’s sending an email, benefits of chatbots in education making a purchase, posting a picture or searching for assistance with assignments, it needs to be done in a matter of a few clicks. Students are often found entering search queries like ‘do my assignment’ to find an assistant who can help them in completing their assignment or to get a clearer explanation of a specific topic they are struggling with. As a bonus, the bot collects all the feedback in one place for the teacher to look at and highlights the most common points mentioned in their feedbacks.

This affords learners agency to learn at their own pace and through their own content focus. Additionally, chatbots can adapt and modify over time to shape to the learner’s pathway. Through turns of conversation, a chatbot can guide, advise, and remedy questions and concerns on any topic. These guided conversations can help users search for resources in more abstract ways than via a search bar and also provide a more personable and customized experience based on each user’s background and needs. Chatbots can also connect students with their advisors or provide information when they don’t want to speak to their advisor in person. They can ask questions about their major, find out what would happen if they changed majors, how that would impact their course load, and get course recommendations.

Supporting Students

Many educational chatbots are equipped with NLP processing, which helps them know the students better through interactions. These bots can detect emotions, tones, and sentiments used by the learners in their texts, classifying them as positive, negative, or neutral. This helps an AI chatbot understand how a person feels after a specific module, which, in turn, helps gauge their satisfaction levels. As Henrik Ceder once said, “Feedback is the compass for greatness,” and rightly so; feedback enables organizations to identify patterns in their operations. It helps them spot avenues for improvement and cash on techniques that are working well. AI chatbots are valuable assistants in this case, helping high schools gain insights into several stakeholders, including parents, students, teachers, and the administrative team.

Understanding the importance of human engagement and expertise in education is crucial. They offer students guidance, motivation, and emotional support—elements that AI cannot completely replicate. The latest chatbot models have showcased remarkable capabilities in natural language processing and generation. Additional research is required to investigate the role and potential of these newer chatbots in the field of education. Therefore, our paper focuses on reviewing and discussing the findings of these new-generation chatbots’ use in education, including their benefits and challenges from the perspectives of both educators and students. It is evident that chatbot technology has a significant impact on overall learning outcomes.

Personalized learning is a key contributor to the rise of e-learning platforms since they let individuals study at their own pace. Plus, educational chatbots, in this context, further enhance student satisfaction since they resolve all their pressing queries on time. Education actually came in the top 5 industries profiting from chatbots in 2019. The pandemic really forced the education industry to update its teaching style and the results it generated changed the distance learning game completely. Online education is no longer restricted to mere online certification courses on platforms like coursera and udemy anymore. Universities offer distance learning programs, online flagship courses and much more.

As the queries are mostly repetitive, a chatbot can easily step in and save all the time this task would be taking. The introduction of AI to classrooms was overshadowed by other businesses, mainly because of the tad-slower adaptability and acceptance of the education industry to newly introduced technology. Mark contributions as unhelpful if you find them irrelevant or not valuable to the article. At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

They want instant answers to their questions, and students are no exception. LL provided a concise overview of the existing literature and formulated the methodology. All three authors collaborated on the selection of the final paper collection and contributed to crafting the conclusion. Henry I. Miller, MS, MD, is the Glenn Swogger Distinguished Fellow at the American Council on Science and Health. Dr. Miller served for fifteen years at the US Food and Drug Administration (FDA) in a number of posts, including as the founding director of the Office of Biotechnology. Users must use chatbots in a manner that respects the rights and dignity of others.

Potential Benefits of Chatbots in Education

In addition, students can get the help and information they need at any hour of the day (or night, as the case may be). The teaching team will save time not having to answer similar questions over and over again, and students will receive answers immediately. He has been an outstanding student, leading in the competition created by The School of AI in Bangalore. Apart from this, Ammar hosts hackathons and coding challenges within the developer community at Ellucian. In our review process, we carefully adhered to the inclusion and exclusion criteria specified in Table 2. Criteria were determined to ensure the studies chosen are relevant to the research question (content, timeline) and maintain a certain level of quality (literature type) and consistency (language, subject area).

By tailoring their interactions to individual students’ needs and preferences, chatbots offer customized feedback and instructional support, ultimately enhancing student engagement and information retention. However, there are potential difficulties in fully replicating the human educator experience with chatbots. While they can provide customized instruction, chatbots may not match human instructors’ emotional support and mentorship.

Students are never in the mood to study during holidays, nor do they have access to teachers. Chatbots help with communicating information on homework details, dates and schedules to the students and answer all related queries for them. Subsequently, we delve into the methodology, encompassing aspects such as research questions, the search process, inclusion and exclusion criteria, as well as the data extraction strategy.

Moving on, we present a comprehensive analysis of the results in the subsequent section. Finally, we conclude by addressing the limitations encountered during the study and offering insights into potential future research directions. More research on AI-driven chatbot models like ChatGPT, Bard, and LLaMa is necessary.

They will play an increasingly vital role in personalized learning, adapting to individual student preferences and learning styles. Moreover, chatbots will foster seamless communication between educators, students, and parents, promoting better engagement and learning outcomes. Chatbots serve as valuable assistants, optimizing resource allocation in educational institutions. By efficiently handling repetitive tasks, they liberate valuable time for teachers and staff. As a result, schools can reduce the need for additional support staff, leading to cost savings.

The education sector isn’t necessarily the first that springs to mind when you think of businesses that readily engage with technology. However, the use of technology in education became a lifeline during the COVID-19 pandemic. Education as an industry has always been heavy on the physical presence and proximity of learners and educators. Although a lot of innovative technology advancements were made, the industry wasn’t as quick to adopt until a few years back. Renowned brands such as Duolingo and Mondly are employing these AI bots creatively, enhancing learner engagement and facilitating faster comprehension of concepts.

AI aids researchers in developing systems that can collect student feedback by measuring how much students are able to understand the study material and be attentive during a study session. The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far. Multilingual chatbots act as friendly language ambassadors, breaking down barriers for students from diverse linguistic backgrounds. Their ability to communicate in various languages fosters inclusivity, ensuring that all students can learn and engage effectively, irrespective of their native language.

Through surveys, polls, and multiple choice questions on course material and delivery methods, AI chatbots come up with feedback patterns. They then analyze this feedback and give insights to the instructors on how to improve their teaching methods to suit their students better. Through generative AI, these AI chatbots power human-like, valuable interactions while maintaining quality, ensuring that students face no delays while searching for help or resources. This capability is a catch in today’s education settings, where personalized access often becomes a far-fetched thought due to large class sizes. To cater to different learning pallets and student preferences, AI-powered chatbots create a tailored study approach for all individuals.

Through this multilingual support, chatbots promote a more interconnected and enriching educational experience for a globally diverse student body. For these and other geopolitical reasons, ChatGPT is banned in countries with strict internet censorship policies, like North Korea, Iran, Syria, Russia, and China. Several nations prohibited the usage of the application due to privacy apprehensions. Meanwhile, North Korea, China, and Russia, in particular, contended that the U.S. might employ ChatGPT for disseminating misinformation. Italy became the first Western country to ban ChatGPT (Browne, 2023) after the country’s data protection authority called on OpenAI to stop processing Italian residents’ data. They claimed that ChatGPT did not comply with the European General Data Protection Regulation.

With artificial intelligence, chatbots can assist teachers in justifying their work without exhausting them too much. This, in turn, allows teachers to devote more time and attention to designing exciting lessons and providing learners with the personalized attention they deserve. AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers. By comprehending student sentiments, these chatbots help educators modify and enhance their teaching practices, creating better learning experiences.

ChatGPT stands out among AI-powered chatbots used in education due to its advanced natural language processing capabilities and sophisticated language generation, enabling more natural and human-like conversations. It excels at capturing and retaining contextual information throughout interactions, leading to more coherent and contextually relevant conversations. Unlike some educational chatbots that follow predetermined paths or rely on predefined scripts, ChatGPT is capable of engaging in open-ended dialogue and adapting to various user inputs. They can be used to provide a personalised learning experience for students and assist in developing their learning processes. By analysing their responses, observing how they study and consume content, and understanding their overall performance using Intelligent tutoring systems, chatbots help students make the best out of the education system. Chatbots in education offer unparalleled accessibility, functioning as reliable virtual assistants that remain accessible around the clock.

ChatGPT can help you to develop better study skills and time management strategies. The chatbot can provide you with tips and strategies for managing your workload and help you to develop good study habits. According to the Stanford report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, NLP chatbots had an 81% correlation with a human grader. You can integrate the chatbot with a CRM and send student leads directly into the process. They built an AI-powered chatbot on Engati’s platform and used it to reach students and get the word out about the campaign.

ChatGPT can provide you with access to a wide range of resources, including study materials, practice exams, and educational videos. Similarly, an AI-powered chatbot can be a friendly teaching assistant, helping instructors keep tabs on student progress through automated tests, quizzes, and learning materials. They can be used to manage all the hassle-filled tasks, such as https://chat.openai.com/ tracking attendance, grading tests, and assigning homework (or milestones). The platform is easily accessible and simple to understand, even for those students without technical knowledge. If a student is unable to understand, our in-house experts can help guide them through the process. With every use, chatbots become more and more beneficial for the education industry.

Drawing from extensive systematic literature reviews, as summarized in Table 1, AI chatbots possess the potential to profoundly influence diverse aspects of education. However, it is essential to address concerns regarding the irrational use of technology and the challenges that education systems encounter while striving to harness its capacity and make the best use of it. So, if you want to skyrocket your operations and improve student satisfaction, why not consider an educational chatbot like ChatInsight? Equipped with a massive knowledge base, this digital companion powers human-like interactions backed by a context-responsive nature. Plus, ChatInsight is not a set-and-go bot; it constantly adapts and learns to deliver value-rich information and learning experiences. If this sounds like a similar story, an AI-powered chatbot could enhance your learning experience for good.

If you have an event coming up, say webinars, workshops, or guest lectures, AI-based registration assistants are a game-changer for you. By answering queries related to the date, time, subtopics covered, and speakers in a timely manner, these bots make it easier for students to develop their interest in the event. Not only this, a free chatbot for education also makes it easier to enroll through a seamless registration process, apart from timely reminders and updates about the event. The tech advancements in the educational sector, especially after the pandemic, have made online education a significant part of mainstream learning. Student learning experiences and teaching methods now look a lot different than how they used to (say, ten years ago), thanks to Edtech advancements and the integration of AI in higher education. Adept at Natural Language Processing (NLP), an AI chatbot for education, helps comprehend and access student responses, which, in turn, helps it offer personalized guidance and feedback.

Using chatbots for essay scoring and grading tasks has the potential to revolutionize the educational sector. Intelligent essay-scoring bots can reduce the workload of teachers and provide quicker feedback to students. By reminding students to repeat their learning at spaced intervals, chatbots can help cement the lesson in their minds and improve long-term retention. Through interactive conversations, thought-provoking questions, and the delivery of intriguing information, chatbots in education captivate students’ attention, making learning an exciting and rewarding adventure. By creating a sense of connection and personalized interaction, these AI chatbots forge stronger bonds between students and their studies. Learners feel more immersed and invested in their educational journey, driven by the desire to explore new topics and uncover intriguing insights.

Specifically, chatbots have demonstrated significant enhancements in learning achievement, explicit reasoning, and knowledge retention. The integration of chatbots in education offers benefits such as immediate assistance, quick access to information, enhanced learning outcomes, and improved educational experiences. However, there have been contradictory findings related to critical thinking, learning engagement, and motivation. Deng and Yu (2023) found that chatbots had a significant and positive influence on numerous learning-related aspects but they do not significantly improve motivation among students. Contrary, Okonkwo and Ade-Ibijola (Okonkwo & Ade-Ibijola, 2021), as well as (Wollny et al., 2021) find that using chatbots increases students’ motivation.

Personalized learning at scale with the help of chatbots

In an ever-evolving digital landscape, the education sector is not immune to technological advancements. Artificial intelligence has been making waves in education, and one of its most significant contributions is the integration of AI chatbots. These virtual assistants are revolutionizing the way educators and students interact, offering a myriad of benefits that are shaping the future of learning.

Secondly, we study selected articles and synthesize results and lastly, we report and discuss the findings. PU is the belief that a particular technological system will be beneficial if adopted, such that the more useful a technology is perceived, the more likely it will be used (Davis et al., 1989). PU has been identified in the literature as a factor determining whether teachers and students adopt chatbots (Chocarro et al., 2021; Malik et al., 2021; Mohd Rahim et al., 2022). The usefulness of AI in education is unfamiliar to some teachers (Hrastinski et al., 2019), and many have had negative experiences using chatbots (Kim & Kim, 2022). It is recommended that continuing education programs be made available for in-service and pre-service teachers outlining the benefits and practical applications of chatbot use.

Equipped with intelligent tutoring systems, these bots observe each student and their learning behavior closely and devise a plan that suits them. Education bots are AI-powered tools integrated into educational platforms, where they act as virtual guides and round-the-clock facilitators in all your learning processes. These bots are designed to make learning fun (and engaging) for students while taking some load off the admin departments. Implementing AI chatbots can be cost-effective for educational institutions. While there is an initial investment, the long-term benefits in terms of reduced administrative workload and improved student outcomes can lead to significant cost savings. These educational chatbots are like magical helpers transforming the way schools interact with students.

Benefits Of ChatGPT For Students

As the PR increases when using a technology, the intention to use that technology will decrease (Venkatesh & Bala, 2008). Privacy (Chatterjee & Bhattacharjee, 2020) and security of personal information (Merelo et al., 2022) are both concerns raised by educators. Several teachers are concerned that students will misuse chatbots to plagiarize work (Dehouche, 2021; O’Connor, 2023; Stokel-Walker, 2022; Westfall, 2023). In addition, some researchers are concerned about the spread of misinformation from the text produced by chatbots (Hsu & Thompson, 2023, February 8). Facilitating conditions refer to the degree to which an individual believes that there will be technological support from their system or organization (Chan et al., 2010).

There are also many paper writing service that helps you delegate your work. ChatGPT is an advanced chatbot that uses natural language processing and machine learning to communicate with students. Whether you’re struggling with a particular subject, or just need some advice on how to manage your time more effectively, ChatGPT can help. In this article, we’ll explore how ChatGPT is revolutionizing education and helping students achieve their goals. When it comes to the educational sector, the integration of chatbots has proved to be a groundbreaking force, changing the learning and engagement methods for good. They have become a must-have for educators since they help lift the administrative burden and promote an interactive learning environment.

For staff, chatbots reduce the manual effort of answering the same questions repeatedly, freeing time and resources to focus on other tasks. Staff can also benefit from chatbots when there are changes in procedures or processes. Chatbots can deploy updates immediately to ensure the new information is available everywhere and all at once.

Our chatbots are designed to engage students with different media to take a break from heavy text-based messages and enjoy some graphically pleasing learning content. This does not only increases the potential to learn quickly but develops an interest in the longer run. As for the question of how – there are several chatbot building platforms in the market that offer education bots that are designed to engage students and provide short and snappy but valuable information. One of the most overlooked educational chatbot examples is student finances, aiding students according to their constraints and preferences. These chatbots engage in non-judgemental conversations with pupils to learn more about what limits them and then direct them to courses that give them the best value for money. Such interactions can also be used to refine your pricing structures to the affordability of the masses or create low-cost alternatives.

A chatbot is a Teaching Assistant

Since they provide instant feedback on quizzes, assignments, or questions posted by students, these chatbots cultivate a sense of interaction. Plus, they engage students through thought-provoking Chat PG questions and gamification elements, along with tailored learning recommendations. AI Chatbots provide round-the-clock support and assistance, making them invaluable for students and teachers.

Although not strictly a chatbot, Siri showcased the potential of conversational AI by understanding and responding to voice commands, performing tasks, and providing information. In the same year, IBM’s Watson gained fame by defeating human champions in the quiz show Jeopardy (Lally & Fodor, 2011). It demonstrated the power of natural language processing and machine learning algorithms in understanding complex questions and providing accurate answers. More recently, in 2016, Facebook opened its Messenger platform for chatbot development, allowing businesses to create AI-powered conversational agents to interact with users. This led to an explosion of chatbots on the platform, enabling tasks like customer support, news delivery, and e-commerce (Holotescu, 2016). Google Duplex, introduced in May 2018, was able to make phone calls and carry out conversations on behalf of users.

Queries before, during, and after enrollments must be received efficiently and solved instantly. Chatbots for education deliver intelligent support and provide on-the-spot-solutions to alleviate doubts, provide additional information and strengthen the relationship between students and the institution. Yellow.ai is an excellent conversational AI platform vendor that can help you automate your business processes and deliver a world-class customer experience. They can guide you through the process of deploying an educational chatbot and using it to its full potential. Institutional staff, especially teachers, are often overburdened and exhausted, working beyond their office hours just to deliver excellent learning experiences to their students. Repetitive tasks can easily be carried out using chatbots as teachers’ assistants.

As a rule of thumb, it takes one person about a month to make a chatbot with 30 different outputs (ie, types of content you want the user to engage with). For both types, there are two important tasks that the chatbot performs on the backend. This process seems simple but in practice is complex and works the same whether the chatbot is voice- or text-based. The way people are interacting with their devices is changing as they seek to access information quickly.

AI and chatbots have a huge potential to transform the way students interact with learning. They promise to forever change the learning landscape by offering highly personalized experiences for students through tailored lessons. You can foun additiona information about ai customer service and artificial intelligence and NLP. With a one-time investment, educators can leverage a self-improving algorithm to design online courses and study resources that go beyond the one-size-fits-all approach, dismantling the age-old education structures. Chatbots will be virtual assistants that offer instant help and answer questions whenever students get stuck understanding a concept.

• Through turns of conversation, a chatbot can guide, advise, and remedy questions and concerns on any topic.
• Multilingual chatbots act as friendly language ambassadors, breaking down barriers for students from diverse linguistic backgrounds.
• Instead, they complement educators by automating administrative tasks, providing instant support, and offering personalized learning experiences.
• For teachers, the 24/7 availability of a chatbot for education means on-time assistance with admin-related tasks, lesson planning, and troubleshooting technical issues.
• In addition, this chapter outlines the potential barriers teachers may face if choosing to adopt chatbots and provides recommendations to help facilitate successful chatbot integration.

These queries are mostly regarding the admission process, courses, scholarships, fee, etc. AI Chatbots are virtual teaching assistants that reduce the cycle of tasks aligned for the teacher on a day-to-day base. Teachers also want some optimization to help simplify their everyday tasks to take off the burden of repetitive actions and focus more on providing quality education to their students. Feedback helps students in identifying the areas they are lacking and requires efforts and similarly, gives the teacher an opportunity to figure out areas they can improve their teaching abilities as well. Likewise, Artificial intelligent chatbots can help teach students through a series of messages, just like a regular chat conversation, but made out of a lecture. But now more and more administrations and teachers are recognizing this cost-effective yet valuable way to keep their students hooked and streamline processes more efficiently.

Consequently, it has prompted a significant surge in research, aiming to explore the impact of chatbots on education. As education continues to evolve, technology is playing an increasingly important role in helping students to learn and grow. One technology that is rapidly gaining popularity in the education sector is chatbots. Chatbots are AI-powered programs that can converse with humans, providing them with information and assistance on a wide range of topics.

Chatbots can answer all student queries related to the course, assignments and deadlines. They can customise content and personalise feedback based on each student’s individual learning progress. Chatbots can also be used to evaluate tests and quizzes in place of professors and provide them with analysis per student, based on these results. Chatbots in education are equipped to unburden them by automating and covering repetitive tasks.

• Using advanced Conversational AI and Generative AI technologies, chatbots can engage in natural language conversations, providing personalized support and delivering relevant information on various educational topics.
• One field requiring research and development that will be useful for teachers is the accessibility of fine-tuning LLMs with specific course information.
• As for the administration, the most commonly and frequently asked questions from students to the institution can be answers via our chatbot to ease out the cycle and ensure a faster and effective resolution to their problems.

They divide the administrative burden between educators and institutions, which, in turn, adds to cost savings and improves efficiency. Plus, thanks to these handy assistants, education has transitioned geographical barriers. As a result, learning is now accessible even to remote groups and disadvantaged communities. Instead, they support the role of educators in several ways by managing course schedules, conducting automated assignments, developing feedback reports, and so on.

Botsify conversational forms are a great way to collect feedback from students. These forms can be used to take a survey from students such as, how their course could be improved, how did they like the previous lecture or overall quality of their learning experience. ChatGPT uses machine learning algorithms to analyze your learning history and provide personalized recommendations based on your individual needs. This means that you can get targeted advice on how to improve your performance in specific subjects or areas.

Institutions seeking support in any of these areas can implement chatbots and anticipate remarkable outcomes. Furthermore, tech solutions like conversational AI, are being deployed over every platform on the internet, be it social media or business websites and applications. Tech-savvy students, parents, and teachers are experiencing the privilege of interacting with the chatbots and in turn, institutions are observing satisfied students and happier staff. By asking or responding to a set of questions, the students can learn through repetition as well as accompanying explanations. The chatbot will not tire as students use it repeatedly, and is available as a practice partner at any time of day or night.

” The chatbot algorithm processes this request as a question about fees and takes into consideration where the student asked the question. All rights are reserved, including those for text and data mining, AI training, and similar technologies. Users should be cautious about the information generated by chatbots and not rely solely on them as sources of information. They should critically evaluate and fact-check the responses to prevent the spread of misinformation or disinformation. Chatbots’ responses can vary in accuracy, and there is a risk of conveying incorrect or biased information. Universities must ensure quality control mechanisms to verify the accuracy and reliability of the AI-generated content.

This will result in the overall growth of society and the future of generations to come. Education chatbots are conversational bots used by EdTech companies, universities, schools or any educational institute. They are virtual assistants that help teach students, evaluate papers, get student and alumni data, update curriculums and coordinate admission processes. AI chatbots in education can help engage with prospective students by focusing on intent and engagement. This is true right from the point of admission and is accomplished by personalizing their learning and gathering important feedback and other data to improve services further.

Similarly, Stanford has its own AI Laboratory, where researchers work on cutting-edge AI projects. MIT is also heavily invested in AI with its MIT Intelligence Quest (MIT IQ) and MIT-IBM Watson AI Lab initiatives, exploring the potential of AI in various fields. Feedback chatbots also afford a more informal, collegial environment for sharing concerns and successes in a course. This can be helpful when asking for feedback about more delicate topics like points of confusion or a sense of belonging.